Pine Hollow Auto Diagnostics
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Private Owner: Logistics & Rates

Thank you for your interest in PHAD diagnostic services: where we come directly to you to diagnose your vehicle on-site.

Here private vehicle owners will find a clear explanation of how PHAD handles a mobile service call as well as detailed labor charges.

Our goal is to make the entire process streamlined and efficient: from service request to completion of the diagnosis.
PHAD operates on a first-come, first-served basis.

Logistics:

  • Fill out the Service Request Form to schedule a diagnostics service.
  • ***Please DO NOT ERASE any trouble codes or reset the vehicle computer!***
  • PHAD will arrange an appointment time, travel to your shop and perform the diagnosis on-site.
  • Some vehicle problems will require more than one hour of diagnostic time. After the initial hour I will explain the progress and how much additional time could be required.  The shop can approve further diagnostics or decline further work by PHAD.
  • At the end of the diagnosis PHAD will issue a recommendation for repair.
  • The shop may request that PHAD also perform the repair on-site.
  • Upon completion of diagnostics and repairs, PHAD will issue one invoice per vehicle. Payment is collected at time of service.
All Diagnostics and Repairs are covered by the PHAD 100% Guarantee.

Private Owner Rates:

Diagnostics Service Call: up to 1 hour diagnostics (single vehicle, one issue):                               $150

Programming Service Call: single module on one vehicle (includes all subscription fees):          $200

Additional Labor for Diagnostics & Repairs:                                                                                          $120/hr
*Additional diagnostics time may be required for time-consuming or intermittent issues,
i.e. CAN network troubleshooting, parasitic draw testing, wire harness tracing, etc.
*Minimum additional labor time is 0.5 hours for any repairs performed by PHAD after the initial diagnosis
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Travel Fee (round trip): if vehicle location is outside of State College, PA area:                               $60/hr
*Example: if vehicle is 30 minutes from State College, PA, a basic Diagnostics Service Call would cost $120 + $60 = $180.

Discounts:

PHAD offers discounts for multiple diagnostic jobs performed during a single service call:

Same vehicle, different problem: If the same vehicle has additional problems that need to be addressed during the service call, each separate issue will be billed as a 1-hour minimum labor charge ($120) per issue ($30 savings vs. separate service call).

Different vehicle: If you have other vehicles that need a diagnosis during a single service call, each new vehicle will be billed $120 for the 1st hour ($30 savings vs. separate service call).
© 2021 Pine Hollow Auto Diagnostics      
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