Private Owner: Logistics & Rates
Here private vehicle owners will find a clear explanation of how PHAD handles an in-house or on-site diagnostic service request.
Our goal is to make the entire process streamlined and efficient: from service request to completion of the diagnosis.
PHAD operates on a first-come, first-served basis.
Our goal is to make the entire process streamlined and efficient: from service request to completion of the diagnosis.
PHAD operates on a first-come, first-served basis.
Logistics:
- Please fill out the Appointment Form to schedule a diagnostics service.
- ***Please DO NOT ERASE any trouble codes or reset the vehicle computer!***
- The problem MUST be present or easily recreated at time of Diagnosis Request.
- If a Test Drive is required: vehicle MUST be Insured, Inspected, and Road-Worthy!
- ***Extra charges will apply if gas tank is EMPTY or battery is DEAD!***
- PHAD will arrange an appointment time by EMAIL for vehicle drop-off or on-site diagnostics.
- Some vehicle problems will require more than one hour of diagnostic time. After the initial hour I will explain the progress and how much additional time could be required. The customer can approve further diagnostics or decline further work by PHAD.
- At the end of the diagnosis, PHAD will issue a recommendation for repair.
- The customer may request that PHAD also perform the repair and verification.
- Upon completion of diagnostics and repairs, PHAD will issue one invoice per vehicle. Payment is collected at time of service.
All Diagnostics and Repairs are covered by the PHAD 100% Guarantee.
Private Owner Rates:
In-House Diagnostics: $140/hr
In-House General Repairs: $120/hr
Mobile On-Site Diagnostics & Repairs: $160/hr
Travel Fee (round trip, if vehicle location is outside of State College, PA area): $120/hr
*Example: if vehicle is 30 minutes from State College, PA, a basic Diagnostics Service Call would cost $160 + $120 = $280.
Remote Diagnostics Consultation: $140/hr
In-House General Repairs: $120/hr
Mobile On-Site Diagnostics & Repairs: $160/hr
Travel Fee (round trip, if vehicle location is outside of State College, PA area): $120/hr
*Example: if vehicle is 30 minutes from State College, PA, a basic Diagnostics Service Call would cost $160 + $120 = $280.
Remote Diagnostics Consultation: $140/hr
Discounts:
PHAD offers significant discounts for interesting case studies that would be featured on our YouTube channel!